Design for Six Sigma in Product and Service Development..., Book review

The book discusses how DFSS is linked to organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors, who are experienced Six Sigma Black Belts and Master Black Belts, provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the identify-define-design-optimize-validate (IDDOV) structure for new product or service development.

Quality tools and methods covered include quality function deployment, voice of the customer, Pugh concept selection, ideal function, failure mode and effects analysis (FMEA), reliability, measurement systems analysis, regression analysis, and capability studies, among others. The book includes more than 200 figures and tables to help the reader understand the methodology. This is one of few books that provide the practical knowledge required to be up and running quickly.>
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